Privacy Policy

Last Updated: 20 April 2026

Xpertzy ("we", "our", or "us") is operated by Tejparvya LLP. This Privacy Policy explains how we collect, use, store, and protect your information when you access or use the Xpertzy website, application, and related services (collectively, the "Platform").

By using Xpertzy, you agree to the practices described in this Privacy Policy.

Information We Collect

We collect information only to provide and improve our services.

1.1 Information You Provide

This may include:

Name, gender, email address, phone number
Account and profile details
Session booking information
Messages or communications within the Platform
Information shared during expert sessions

1.2 Automatically Collected Information

When you use the Platform, we may collect:

Device and browser information
IP address
Usage data (pages visited, features used)
Session-related technical logs

This data helps us maintain platform security and performance.

Session Data, Recordings, and Resources

The Platform may offer an optional session recording feature. Where this feature is enabled and used, recordings and any session-related materials may be made available to users for future reference.

Access to such recordings and materials is provided through the Platform only.

Users are not permitted to download, share, or distribute session recordings or materials without proper authorization.

Use of the recording feature is subject to the consent of participants, in accordance with applicable policies and laws.

How We Use Your Information

We use collected information to:

Provide and manage platform services
Enable bookings and expert interactions
Facilitate communication between users and experts
Improve platform functionality and user experience
Ensure safety, security, and policy compliance
Respond to queries and provide support

Payments

Payments on Xpertzy are processed through third-party payment gateways.

We do not store sensitive payment details such as card numbers or banking information.

Payment providers handle data according to their own privacy policies.

Sharing of Information

We may share information only when necessary:

With experts, strictly for session-related purposes
With service providers supporting platform operations
When required by law or legal process
To protect the rights, safety, or integrity of Xpertzy and its users

All such sharing is limited and purpose-specific.

Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

We are committed to maintaining robust security standards and continuously strengthening our measures to protect your data.

Data Retention

User information is maintained only to support platform services, meet applicable legal requirements, and ensure smooth platform operations.

Your Choices

You may:

Access or update your account information
Request account deactivation
Contact us regarding your data or privacy concerns

Certain information may be retained where required for legal or operational reasons.

Third-Party Links

The Platform may contain links to third-party websites or services. Xpertzy is not responsible for the privacy practices of external platforms.

We encourage you to review their privacy policies separately.

10.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date.

Continued use of the Platform after updates indicates acceptance of the revised policy.